Returns and Refund Policy – Summary
With respect to the Software, Phase IV and/or its licensors offer no form of a “money-back guarantee.” Because Software can be downloaded and used immediately after online purchase, all sales are final and non-refundable. For defective Software returned within one year from the date of purchase, Phase IV will repair or replace, at its option, the Software without charge.
With respect to any Hardware, Phase IV warrants the Hardware to the original purchaser as being free of defective materials and faulty workmanship. If warranted goods are returned to Phase IV by the original purchaser within one year from the date of purchase, Phase IV will repair or replace, at its option, without charge those items it finds defective.
The foregoing is your sole remedy and is in lieu of all damages, warranties, expressed or implied, including those of merchantability and fitness for a particular purpose.
Complete Returns and Refund Policy
See the TERMS OF PURCHASE AND SOFTWARE LICENSE page for a complete description of the Returns and Refund Policy.
Please open a Support Case and obtain an RMA number before returning any items to Phase IV.