Frequently Asked Questions

HARDWARE

LEAP Gateways can be mounted in almost any desired location. Our Gateways come with 4 mounting points for hardware along the bottom edge (hardware is customer supplied). The mounting location of the Gateway can affect communications to your nodes, dependent on antenna location and surroundings. Cellular Gateways may require an Antenna Extension to mount on the exterior of an enclosure to retain proper signal.

  • Please note, the Gateway is not IP67 Rated, and will require a location or enclosure free from the elements for proper usage.

  • Verify and purchase the correct battery for your node, disconnect the wires leading from your battery that attach to the circuit board.
  • Push down on the right-side hinge slot with a #2 screwdriver and push outward (away from node) to open the enclosure.
  • Use a thin screwdriver to push in the tab on the black connector attached to the circuit board if unable to do so by hand, while simultaneously lifting up on the connector.
  • Once the connector has been fully removed, slide the battery band opposite the wires down and out of the way.
  • Proceed to pull the battery in the same direction as the band you pulled down.
  • Reverse this process for installing the new battery. Using a screwdriver can help to manipulate the dropped band back into place.

For more information on replacing your batteries, see Section 7 of the “General System User Manual”.

In ideal conditions, Nodes can communicate to the gateway from up to approx. 1500 feet away. Variables such as cell towers, antenna direction, overlapping signals from other devices, inanimate objects such as buildings or metal enclosures, and even vehicles, can all impact the distance capabilities of your system.

  1. Power: Verify both the Gateway and the Node are receiving proper power. Double check any line power and battery connections.
  2. Poor RF Signal: Bring your Node closer to the Gateway and attempt to reconnect.
  3. Join Key: Verify the Join Key from your node has been input to the Gateway, and the device has populated in the User Interface.
  4.  Ingest Issue: Power down your Node and allow the Gateway to upload for approx. 20-30 minutes with no sensors attached. High transmit and sampling intervals can cause the Gateway to become backed up with files, in turn not allowing new data to be uploaded.

SOFTWARE

  1. Data Server Location: Verify that your device is set to “remote”, and that the chosen endpoint is “leapsensormanager.com”. This can be found in: Settings > Networking > Data Server Location
  2. Ingest Issue: Power down your Node and allow the Gateway to upload for approx. 20-30 minutes with no sensors attached. High transmit and sampling intervals can cause the Gateway to become backed up with files, in turn not allowing new data to be uploaded.
  3. IP Configuration: Ensure the IP Address you have configured for the device, matches your local network. For example, if your Gateway is set to 192.168.13.31 with a subnet of 255.255.255.0, but your local network actually has a subnet of 255.255.0.0, the Gateway will not communicate. Same thing for your “Default Gateway” IP address.
  4. Firewall: LEAP Gateways require an internet connection and specific ports to be whitelisted in order to communicate to LSM.com. Please see the following documentation for further information on what needs to be allowed for communication over the internet.
    1. 53-100187-23 Preparing a LAN for a Leap Ethernet Gateway rev1_1

  1. Select the “Alerts” tab from the top of the User Interface. All configured alerts will populate on this page.
  2. Verify the alert triggers and thresholds are setup and matching your expected outcomes.
  3. Ensure the sensor in question is powered on.
  4. Verify the expected users have been selected under the “Alert Notifications” section when editing or creating your alerts.

The most recent Software and Firmware versions are not available on the PhaseIV website. Please reach out to our Customer Support to request the proper files for your devices.

Gateway Software: 

Settings Tab > License & Info > Gateway License > Select “Update Gateway License”

After selecting “Update Gateway License”, select the .UPGRADE file from your computer. After selecting “Okay” to the update message, your gateway will start to automatically update.

Node/Device Firmware:

Highlight your desired Node for the update. Multiple nodes can be selected at once for a Firmware update but may add wait times. Typical wait time for a single node to update is up to 10 minutes. Your devices will show a status of “Firmware Pending” on the device page until it has completed the process.

After highlighting your devices: Configure Devices Button > Select “Update Firmware”

The “Update Device Firmware” Window will populate. Verify your Device Type matches the Firmware file name you are attempting to upload.

Local, Remote, and Remote Modbus Servers:

Please contact Customer Support for instruction.

Still need help?

Or call 303-443-6611 to speak with a Phase IV technician.

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