The Phase IV Quality Policy is a sign of pride and commitment to excellence. The policy is presented to all new employees in new hire orientation training and is continuously reinforced by management to ensure understanding at all levels of the company.

Quality Policy
“The Phase IV Team is committed to total customer satisfaction by using a disciplined approach that will enable the company to meet its business objectives.  Our employees will continually strive to comply with requirements and improve processes that result in top quality products and services. Our company will partner with customers, suppliers, and community to build relationships that will underpin the business. This is a key strategy which will maximize our revenue, profits, and return to stakeholders.”

Quality Objectives

• Adhere to customer, regulatory, and ISO 9001 requirements as measured by internal and external audits or other forms of review.
• Achieve revenue, gross margin, and cash projections as measured by financial reports.
• Achieve customer satisfaction as measured by feedback, on-time delivery and other metrics.
• Offer an incentive-based work environment that attracts and retains the most qualified employees as measured by performance management and other metrics.
• Achieve engineering and manufacturing objectives as defined in product development plans.