After years of innovative exploration and extensive experience with Quality Management Systems, we have adopted the following quality policy:
Management has two primary Quality System responsibilities:
1. Maintain a staff of people that are highly-qualified and genuinely care.
2. Maintain an environment where people that genuinely care will thrive and have
a high degree of pride in workmanship.
When people care – quality products, efficient processes, happy customers, and a
really good place to work will naturally follow – with or without quality system
Listen to a Deming Institute Podcast interview with Phase IV’s CEO, Scott Dalgleish, about the Deming Philosophy at Phase IV Engineering.